Privacy Policy
Last updated: 2 November 2026
What we collect
When you book, we collect the names of the guests, your WhatsApp number, email address, travel dates, pickup location and any notes you choose to provide. The booking form prepares a WhatsApp message for you to review and send to us.
What we keep when you send a booking form
When you send the booking form, we store what you entered: guest names, WhatsApp number, email, travel dates, pickup place, hotel level, any notes, and the time you accepted our terms. We keep it to run your booking and to send you your receipt and trip sheet. We use it only to arrange your trip and to answer you.
Why we are allowed to keep it
We keep it to take the steps you asked for before a contract, and then to carry out that contract. Keeping a record of the terms you accepted is our legitimate interest as a business.
How long we keep it
We delete booking requests 24 months after your travel dates. A request that never became a booking we delete after 12 months. You can ask us to delete it sooner.
When you pay by card
You enter your card details on the payment page of our bank, Sampath Bank PLC, operated by its payment provider. We never see or store your full card number, expiry date or security code. The bank tells us the result of the payment, and we keep the transaction reference, amount, currency, date, card type and the time you accepted our terms. We need this to confirm your booking, handle refunds and disputes, and meet the bank's rules. We keep these payment records for at least 540 days from the date of the transaction, as our bank requires, and we do not use them for marketing.
Where it is kept
Our database runs on Cloudflare servers. Our company is in Sri Lanka, which is outside the UK and the EEA, so your information is handled there as well.
Your rights
You can ask for a copy of what we hold, correct it, or have it deleted, and you can object to us keeping it. Write to srilankasorted@gmail.com or on WhatsApp and we will answer within 30 days. The company responsible is World Sorted (Private) Limited, PV 00376250, No. 39/2, Jail Street, Galle 80000, Sri Lanka.
How we use it
We use your information to arrange your trip and communicate with you about your booking. We email your booking confirmation, including your itinerary, dates, hotels, driver details and payment receipt. We share only the information your driver and hotels need to provide the services included in your trip.
Confirming your documents
When you open your trip confirmation from the link we send you, we record that it was issued: the date and time, the IP address of the connection, the browser you used and the text you agreed to on the page. We keep this with the rest of your booking record, as confirmation that your documents were issued to you and received.
Chat assistant
Lana is our AI assistant. Messages you send to Lana are processed using Google's AI services. We keep the chats to improve our answers and to help you with your booking. We never ask for card details in chat. When you send the booking form, you go straight to our bank's secure payment page.
Your choices
You can ask us to delete your messages and personal information at any time by contacting us by email or WhatsApp.
Contact
WhatsApp +94 70 169 8954 · srilankasorted@gmail.com
Sri Lanka Sorted is operated by World Sorted (Private) Limited, registered in Sri Lanka, company number PV 00376250. Registered office: No. 39/2, Jail Street, Galle 80000, Sri Lanka.