Booking terms

Last updated: 2 November 2026

1. What we do

Sri Lanka SORTED organises private trips from the south coast of Sri Lanka and arranges a local driver we have selected and chooses the hotels for your route, which you book yourself. Your trip is operated by the driver assigned to your booking.

What you are paying for

Your booking fee pays for our booking service, not for the trip itself. The service is complete when we have confirmed your driver and vehicle for your dates, sent you your trip confirmation and itinerary, and given you the hotels we have chosen for each night. All of this happens before your trip starts.

After that, the booking fee is non-refundable, because your driver has reserved those dates for you. You can still move your dates free of charge up to 14 days before the trip. You can cancel within 24 hours of paying and get the booking fee back in full.

2. How booking works

1. You fill in the booking form with your dates.
2. When you send the booking form, you pay the booking fee by card on our bank's secure payment page straight away. We email you a receipt.
3. Once you have paid, we assign your driver and confirm him to you the same day.
4. After that, we send you the places we would pick for your hotels.
5. You pay the rest of the tour price to your driver in cash on Day 1. You pay hotels yourself at check-in.

3. Prices

Prices are in US dollars, for two guests, without hotels: $560 (3 days), $780 (5 days), $1,040 (7 days). For three guests, the tour price is 50% higher, using the same car. For 4 guests we use a van. The booking fee is $99, $149 or $199. You tell us the hotel level when you book. Once you have paid the booking fee we send you the places we would pick; you book the hotel yourself, in your own name, and pay at check-in. Changing or cancelling a hotel booking is decided by the hotel, not by us.

4. Cancelling and changing

Cancelling your booking with us

The booking fee secures your driver and your dates. You can cancel within 24 hours of paying and get the fee back in full: write to us on WhatsApp. After those 24 hours the booking fee is non-refundable, because your driver has reserved those dates for you.

Changing your dates

You can move your dates free of charge up to 14 days before your trip. Two weeks before the trip we confirm everything with you, and from then on the booking is final.

Cancelling a hotel

Your hotels are booked by you, in your own name, so their cancellation rules are the hotel’s, not ours. You cancel a hotel yourself on Booking.com, under the rules of the rate you chose. We do not take or hold any money for hotels, so there is nothing for us to refund.

5. If something changes after you book

If necessary, we may provide an alternative driver or vehicle of an equivalent standard, or offer alternative dates. If we cannot provide a suitable alternative, we refund your booking fee.

6. On the trip

Seat belts are in the back seats. Drive times on our pages are map estimates that your driver confirms. Your driver may adjust the order of the itinerary because of weather, road conditions or operational reasons. We make no stops at shops that pay drivers a commission, unless you ask.

7. Your responsibilities

Please check your passport and ETA or visa rules and arrange travel insurance before you travel. Tell us about children, special diets and anything else we should know when you book.

8. If something goes wrong

Tell us on WhatsApp as soon as possible and we will work with you and your driver to resolve the issue.

9. Contact

WhatsApp +94 70 169 8954 · srilankasorted@gmail.com

Sri Lanka Sorted is operated by World Sorted (Private) Limited, registered in Sri Lanka, company number PV 00376250. Registered office: No. 39/2, Jail Street, Galle 80000, Sri Lanka.